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Q.1 (૨) આર્થિક દરજ્જો મેળવવા માટે કોનો અભિપ્રાય વધુ આધારભૂત ગણાય છે ?
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Q.2 (૧) દાવા-ફરિયાદના પતાવટના પત્રો અત્યારના વેપારીઓ કેવી રીતે જુએ છે ?
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Q.3 (૪) ઉઘરાણીના પત્રનો મુખ્ય આશય કયો હોય છે ?
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Q.4 (૩) ફરિયાદપત્રની ભાષા કેવી ના હોવી જોઈએ ?
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Q.5 (૩) આર્થિક દરજ્જા અંગે શેની ચકાસણી કરવી જરૂરી છે ?
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Q.6 (૪) વેપારી કયા સિદ્ધાંત મુજબ દાવા-ફરિયાદની પતાવટ કરતા નથી હોતા ?
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Q.7 (૫) ઉઘરાણીના પત્રો અન્ય કયા નામથી પણ ઓળખવામાં આવે છે ?
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Q.8 (૨) ગ્રાહક સાથે ઉદ્ધતાઈભર્યું વર્તન કરવામાં આવે અથવા તેનો માનભંગ થાય ત્યારે ગ્રાહકે પ્રથમ પગલું શું લેવું જોઈએ ?
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Q.9 (૧) વ્યાપારિક પ્રવૃત્તિઓનો વિસ્તાર કરવા માટે વેચાણની કઈ પદ્ધતિમાં આર્થિક સધ્ધરતા જાણવી જરૂરી નથી ?